We want you to love your purchase, but if you change your mind, we’re here to help.

 

 

Change of Mind Returns

 

• In-store purchases – You may return items within 28 days of purchase for an exchange or refund.
• Online purchases – You have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the item.

Items must be unused, in their original packaging, and with proof of purchase.

 

 

Christmas Returns Extension

To make Christmas shopping easier, any purchases made from 1 November to 24 December can be returned up until 31 January of the following year.

 

 

Exclusions

 

For hygiene and safety reasons, we cannot accept returns on:

• Earrings
• Opened bedding or soft furnishings (e.g. duvets, pillows)
  
  unless the item is faulty.

 

Faulty or Damaged Items

 

If your item is faulty, please contact us as soon as possible.

• Within 30 days of purchase/delivery: you can choose a full refund, or replacement.

 

Return Costs

 

• In-store returns are free of charge.
• For online orders, you are responsible for return postage unless the item is faulty.

Refunds

 

Refunds will be processed within 14 days of receiving your returned item (or proof of postage). Refunds are made to the original payment method.